One TAP Service Terms of Use

Last Updated: January 2025
Effective Date: January 20, 2025

Welcome to One TAP Service, operated and managed by One TAP Service Services Limited from its registered office in Dhaka. These Terms of Use, together with any service-specific terms and the Privacy Policy, constitute a legally binding agreement between you and One TAP Service. By using our services, mobile applications, websites, or other platforms, you accept these terms automatically.

A. Acceptance of Terms

PLEASE READ THESE TERMS CAREFULLY.
By using One TAP Service’s website, mobile application, or other platforms, you agree to these Terms of Use, which outline your rights, responsibilities, and limitations when accessing and participating in:

1. The One TAP Service website and mobile application, including classifieds, forums, email functions, internet links, and all other content and services, including payment services offered through our platforms (referred to collectively as the "Product").
2. Online transactions between users offering services ("SERVICE PROVIDERS") and those obtaining services ("SERVICE USERS") through the Product (collectively referred to as "Services").

By continuing to use the Product or by clicking "I have read and agree to the terms of use," you certify the following:

1. You are a SERVICE PROVIDER or a prospective SERVICE USER.
2. You have the authority to enter into these Terms of Use.
3. You authorize payment transfers for services requested through the Product, as applicable.
4. You agree to abide by these Terms of Use and related documents incorporated by reference.

If you do not agree with these Terms, you must discontinue using the Product immediately. By accepting these Terms, you form a legally binding agreement with One TAP Service.

Age Requirement: By using the Product, you confirm that you are at least 18 years old and legally competent to enter into enforceable contracts.

 

1. Modifications to Terms of Use and Privacy Policy

One TAP Service may amend these Terms of Use or the Privacy Policy at its sole discretion to comply with legal or regulatory requirements or for other legitimate business purposes. Changes will be posted at www.onetapservice/terms-and-condition, and it is your responsibility to review them periodically. Continued use of the Product after amendments signifies your acceptance of the revised terms. If you disagree with any updates, you should stop using the Product immediately.

2. Privacy Policy

One TAP Service is committed to protecting your privacy. Our Privacy Policy explains how user information is collected, used, and safeguarded. The Privacy Policy is an integral part of these Terms of Use. By using the Product, you agree to the practices described in the Privacy Policy.

 

B. Membership and Accessibility

1. License to Access

One TAP Service grants you a non-exclusive, revocable license to use its Website, Apps, or products in accordance with these Terms of Use, provided that:

●     (i) You will not copy, distribute, or create derivative works of the Website, Apps, or products without prior written consent from One TAP Service.

●     (ii) You will not alter or modify any part of the Website, Apps, or products.

●     (iii) You will not use the Website, Apps, or products for any illegal or unauthorized purposes, including transmitting malware, viruses, or destructive code.

●     (iv) You comply with all applicable laws, maintain respectful user behavior, and adhere to the terms outlined in this agreement and any service-specific terms attached to relevant modules.

 

 

 

 

2. Membership Eligibility Criteria

Use of the Product is restricted to individuals who:

●     Are at least 18 years old.

●     Can legally form binding contracts under applicable laws.

By using the Product, you represent and agree that:

●     (a) All registration information provided by you is truthful and accurate, and you accept responsibility for any misleading or false information.

●     (b) You will update and maintain the accuracy of this information.

●     (c) Your use of the Product does not violate any laws, regulations, or these Terms of Use.

Account Termination: If One TAP Service determines that you are underage, have provided false or misleading information, or are violating any terms or applicable laws, your account may be terminated without warning. One TAP Service reserves the right to pursue legal remedies for violations and seek indemnification for damages resulting from such actions.

Account Creation and Responsibility

While browsing the Product does not require registration, certain features or services will require you to create a password-protected account (“Account”).

To create an Account:

●     Provide your name, email address, and password through the registration page.

●     Optionally, you may supply additional information for a personalized experience.

●     You can also register using your Facebook credentials (“Third-Party Site Password”).

Accounts may also be created by One TAP Service upon your verbal request, with confirmation sent via SMS or other communication formats.

 

 

 

Your Responsibilities:

●     Safeguard your passwords (both One TAP Service and Third-Party Site Passwords) and maintain their confidentiality.

●     Notify One TAP Service immediately if you detect any unauthorized use of your account or breach of security.

●     Avoid misrepresenting yourself or impersonating another user.

●     You accept sole liability for any losses incurred from unauthorized account use.

Notwithstanding this, you may also be held liable for losses incurred by One TAP Service or other users due to such unauthorized use.

Account Policies

As an account holder (a "Registered User"), you agree to comply with the following policies:

●     Do not copy, distribute, or modify the Website, Apps, or products without authorization.

●     Provide accurate, current, and complete account information and update it as necessary.

●     Avoid using automated systems (e.g., bots, scrapers) to access the Product without prior approval.

●     Do not collect, share, or misuse personally identifiable information from other users.

●     Refrain from contacting SERVICE PROVIDERs or SERVICE USERs for unauthorized commercial purposes or business unrelated to One TAP Service.

●     Do not interfere with or attempt to bypass security measures, overload infrastructure, or disrupt the proper functioning of the Product.

3. Additional Policies

Your use of the Product is subject to all applicable One TAP Service rules, regulations, and additional policies that may be published from time to time. These include, but are not limited to, copyright policies and other usage restrictions (collectively, "Additional Policies").

Failure to comply with the Terms of Use, Account Policies, membership criteria, or Additional Policies may result in the termination of your Account without prior notice. One TAP Service reserves the right to pursue legal action if necessary.

 

By continuing to use the Product, you acknowledge and agree to abide by these Terms and Additional Policies.

 

C. Member Conduct

1. Prohibitions on Submitted Content

You are prohibited from uploading, posting, transmitting, transferring, distributing, or otherwise sharing any content, including text, images, videos, sound, data, information, or software (collectively referred to as "Submitted Content"), on the Website, Apps, or any related products, such as your profile ("Profile"), service requests ("Want"), or reviews and opinions ("Feedback"), if the content:

●     Misrepresents its source, impersonates individuals or entities, or includes false or inaccurate biographical details for SERVICE PROVIDERs.

●     Provides or links to external sites that violate the Terms of Use.

●     Exploits or harms individuals under 18 years old ("Minors") or seeks to collect their personal information (e.g., name, email, address, phone number, school name).

●     Invades privacy by attempting to collect, store, or distribute personal or private data (e.g., names, contact details, passwords, or payment information) without consent.

●     Contains falsehoods, misrepresentations, or any content that could harm One TAP Service or third parties.

●     Is pornographic, harassing, hateful, illegal, obscene, defamatory, threatening, discriminatory, or otherwise offensive.

●     Promotes racism, hatred, bigotry, or violence, or encourages conduct violating laws or inciting harm.

●     Violates intellectual property rights unless you own or have permission to post the material.

●     Includes illegal or unauthorized content (e.g., pirated software, music, or educational materials).

●     Threatens, defrauds, intimidates, or targets individuals or groups based on age, gender, disability, ethnicity, sexual orientation, race, or religion.

●     Attempts to harm or disrupt others' devices, bypass security measures, or engage in spamming.

●     Impersonates or attempts to impersonate One TAP Service staff, users, or others.

●     Advertises or promotes unrelated or inappropriate businesses, services, or external websites.

●     Contains spam, chain letters, pyramid schemes, or other unsolicited commercial content.

●     Advertises fraudulent schemes, surveys, or contests.

●     Distributes malware, viruses, or harmful technologies.

●     Contains irrelevant or duplicate postings.

●     Uses automated tools for submissions without explicit consent from One TAP Service.

Note: One TAP Service reserves the right to remove any Submitted Content at any time, for any reason, without prior notice.

2. Prohibitions on Sending Messages

You may not send messages that:

●     Propose national or international money transfers exceeding a service’s asking price with the intent to request a refund.

●     Contain unsolicited advertisements or promotions for services not offered by One TAP Service.

●     Include statements or conduct deemed socially or morally objectionable by One TAP Service.

3. No Discrimination

Discriminatory postings based on race, color, religion, gender, national origin, age, disability, or other protected classes are strictly prohibited under Bangladesh law.

●     One TAP Service will remove any discriminatory content without notice and may seek compensation or legal action as applicable.

4. Prohibitions with Respect to Services

When using the Website or Apps, you must not:

●     Post content in inappropriate categories or areas.

●     Violate laws, third-party rights, or Terms of Use.

●     Fail to pay for purchased services unless the SERVICE PROVIDER materially changes the agreed terms, makes a typographical error, or cannot verify their identity.

●     Manipulate fees, billing processes, or service payments.

●     Post false, misleading, defamatory, or libelous content, including about other users.

●     Undermine the Feedback or rating system through unauthorized activities like exporting Feedback data.

5. Feedback

Users are required to act lawfully, carefully, and in good faith when leaving Feedback. Prohibited actions include:

●     Threatening negative Feedback unless additional, unagreed services are provided.

●     Leaving misleading Feedback to falsely enhance a SERVICE PROVIDER’s or SERVICE USER’s reputation.

●     Imposing conditions restricting Feedback.

Sanctions for Misuse:
One TAP Service may take the following actions for inappropriate Feedback use:

●     Delete Feedback or related postings.

●     Restrict account privileges or suspend accounts.

●     Adjust user status or privileges earned through Feedback.

Reporting and Resolution:
Inappropriate Feedback can be reported via email at info@OneTAPService. One TAP Service will resolve disputes as the final arbiter and may remove or modify Feedback at its discretion.

General Provisions

●     The listed prohibitions are examples and not exhaustive.

●     One TAP Service may, at its sole discretion, terminate accounts, remove content, or restrict communications without prior notice.

●     Illegal activities may be reported to law enforcement, and One TAP Service may cooperate in investigations.

These provisions do not obligate One TAP Service to monitor all user activity but reserve its right to act when necessary.

 

 

 

D. Rules for Service Users

1. Prohibited Actions for Service Users:
Service Users must refrain from the following actions:
(a) Committing to purchase or use a service without the intention to pay;
(b) Signing up for, negotiating a price for, using, or soliciting a service with no intention of completing the transaction or making payment;
(c) Agreeing to purchase a service while failing to meet the Service Provider's terms as outlined in the posting, or doing so with the intention of disrupting the service;
(d) Misusing any options provided by One TAP Service in connection with the use or purchase of any service.

2. Penalties for Rule Violations:
If a Service User violates any of the aforementioned rules, One TAP Service reserves the right, at its sole discretion, to take any of the following actions:
(a) Cancel the posting;
(b) Restrict the Service User’s account privileges;
(c) Suspend the Service User’s account;
(d) Reduce the Service User’s earned status on the Feedback page.

E. Disclaimers and Warranties for Service Users

1. Warranty Exclusions for Spare Parts:
One TAP Service does not extend warranties to any spare parts used during service completion. Service Users can procure spare parts independently or engage the Service Provider to do so. In either case, neither the Service Provider nor One TAP Service will be held responsible for the quality or pricing of the spare parts. The full service charge must be paid to the Service Provider, regardless of any spare part issues.

2. Warranty Period Claims:
Claims must be raised within the specified warranty period for the service. Any claims made after this period will be treated as a new order and will require payment for additional service or support.

3. Documentation for Claims:
For services such as packing and shifting, home appliances, phones, laptops, and other electronic gadgets, Service Users must sign the agreed final order list provided by the Service Provider. If this document is not provided, One TAP Service will not

 

mediate disputes. Users are encouraged to clearly itemize details of items handed over to the Service Provider to avoid misunderstandings.

4. Marketplace Disclaimer:
One TAP Service operates as a marketplace connecting Service Users with various Service Providers. While Service Providers are responsible for meeting order specifications, One TAP Service is not liable for the quality of service or non-performance by Service Providers once the order is placed. Additionally, One TAP Service may provide links to third-party sites without warranty or guarantee for the quality or safety of those services. Users must exercise due diligence when accessing such links, and by using the platform, they agree to indemnify One TAP Service from claims arising from accessing these third-party services.

5. Dispute Resolution Timeline:
One TAP Service aims to resolve disputes within two days of a complaint being raised, except in exceptional circumstances determined at its sole discretion. If parties fail to respond within this timeframe, One TAP Service reserves the right to make an independent resolution.

6. Compensation for Poor Service:
Under specific circumstances, One TAP Service may offer compensation to users for subpar service from providers. The compensation will not exceed 10% of the order value or BDT 5000, whichever is lower, and will be provided as a free service coupon for future use. Decisions regarding compensation are at the discretion of the One TAP Service support team and are final.

F. Use of Submitted Content

1. No Confidentiality:
Submitted content, such as videos, profiles, offers, wants, or feedback, is not treated as confidential, regardless of whether it is published. Freely searchable content submitted by users is considered non-proprietary and non-confidential, and One TAP Service may use or distribute it without restriction. Users should exercise caution when sharing sensitive information, especially with professionals like doctors or lawyers.

 

 

 

 

One TAP Service may disclose user information, including personal data, if it:
(a) Complies with legal processes;
(b) Mitigates liability in legal proceedings;
(c) Protects rights or property;
(d) Enforces the Terms of Use; or
(e) Deters fraudulent or illegal behavior.

2. User Representations and Warranties:
Users are solely responsible for their submitted content and must affirm that:
(a) They own or have rights to use the content, including licenses, permissions, or consents;
(b) Identifiable individuals in the content have consented to its use; and
(c) Any royalties, fees, or other liabilities related to the content are the user’s responsibility.

3. Ownership and License of Submitted Content:
Users retain ownership of their submitted content but grant One TAP Service a perpetual, worldwide, royalty-free license to use, reproduce, distribute, and adapt the content for platform operations and promotional purposes. Users also grant others the right to access and use their content through the platform. This license expires when the content is removed from the platform.

4. Content Removal and Disclaimers:
One TAP Service does not endorse user content and reserves the right to remove it if it violates the Terms of Use or applicable laws, including intellectual property rights. Repeat infringers may face account termination. Users are solely responsible for their content and its impact on others. Suggestions for content improvements are welcomed but remain subject to One TAP Service’s discretion.

5. Suggestions:
Any suggestions or recommendations submitted to One TAP Service, including ideas for features or functionality, will be treated as non-confidential and non-proprietary. One TAP Service may use such suggestions without attribution or compensation. Users have no claim to recognition or rewards if their suggestions are implemented.

 

 

 

 

G. Copyright Infringement Takedown Procedure

One TAP Service values intellectual property rights and expects its users to adhere to the same high standards. If necessary, One TAP Service may, at its sole discretion, suspend or terminate accounts, or block access to its Website and Mobile Application, of users found to infringe upon the intellectual property rights of others.

If you believe your work has been copied or posted on the platform in a way that constitutes copyright or trademark infringement, please provide the following details to info@OneTAPService:

1.    Identification of the Work: Specify the copyrighted or trademarked work you believe has been infringed. If multiple works are covered under one notification, provide a representative list.

2.    Identification of the Infringing Material: Clearly identify the material in question and provide sufficient information to enable One TAP Service to locate it on the platform.

3.    Statement of Good Faith: Include a written statement affirming that you believe the disputed use is unauthorized by the owner, their agent, or the law.

4.    Contact Information: Provide sufficient contact details, including an address, telephone number, and, if available, an email address where you can be reached.

5.    Authorized Signature: Include a physical or electronic signature of the person authorized to act on behalf of the intellectual property owner.

6.    Accuracy and Authority Statement: Confirm under penalty of perjury that the information in your notice is accurate and that you are authorized to act on behalf of the owner of the exclusive right being infringed.

Only the intellectual property owner or an authorized representative can file a notice. If you are not the owner, please contact the relevant party to take appropriate action. All notifications will be processed by One TAP Service based on internal procedures and at its sole discretion.

 

 

 

 

 

H. Modifications or Termination of Services

1. Modifications or Discontinuation

One TAP Service reserves the right to modify or discontinue any of its products, services, or features (in whole or part) at any time, with or without prior notice. One TAP Service shall not be held liable to users or third parties for any modifications, suspensions, or discontinuations.

2. Termination by One TAP Service

One TAP Service may, at its sole discretion, terminate or deactivate your account, restrict access to its platform, or remove submitted content without notice for reasons including, but not limited to:

●     Policy Violations: Breaching the Terms of Use or applicable laws and regulations, such as the Bangladesh Payment and Settlement Systems Regulations, 2014.

●     Misuse: Engaging in fraudulent, abusive, or illegal activities, including attempts to manipulate payment systems or circumvent security protocols.

●     Payment Issues: Non-payment, payment disputes, or chargebacks related to services.

●     Regulatory Compliance: Legal or regulatory changes, including directives from authorities like Bangladesh Bank, requiring service limitations or termination.

In cases of termination, One TAP Service may deactivate accounts, block access, and freeze or refund pending transactions as required by law and internal policies.

3. Termination by You

You may terminate your account at any time through account settings or by contacting customer support. Termination does not relieve you of obligations to settle outstanding transactions or fees. Upon termination, access to services, account balances, and transaction history may be permanently deleted, subject to the Refund Policy and applicable laws.

 

 

 

 

4. Effects of Termination

Termination results in the following:

●     Loss of access to services, including offering or purchasing services on the platform.

●     Forfeiture of compensation, rewards, or discounts associated with account activities.

●     Account deactivation, including loss of files and data stored in the system.

One TAP Service retains residual data for internal analysis and archival purposes. Users are required to destroy copies of One TAP Service data, marks, and content in their possession. Upon termination, One TAP Service is not obligated to return submitted content.

By using the platform, you agree to indemnify One TAP Service, its affiliates, and personnel against claims or damages arising from account termination.

I. Intellectual Property Rights

1. Ownership of Data and Marks

All content on the platform, including text, software, graphics, photos, videos, and trademarks ("Data" and "Marks"), is owned or licensed by One TAP Service or its licensors. This content is provided "as is" for personal use and may not be reproduced, distributed, or exploited without prior written consent.

2. Limited License for Users

One TAP Service grants users a non-transferable, non-assignable, revocable license to access and use its Data and Marks for personal purposes in accordance with these Terms of Use. Users must not copy, modify, or redistribute this content.

Violating these terms, including circumventing security features, may result in legal action. Content provided by other users or licensors is similarly protected and must not be used without proper authorization.

 

 

 

 

J. One TAP Service Fees

1.    Fees for Service Users
Joining One TAP Service, creating an account, and browsing posted services are free of charge. Currently, One TAP Service does not impose transaction fees on users for interactions between service users and service providers on the platform. However, One TAP Service reserves the right to introduce transaction fees in the future, at its sole discretion. Any changes to this fee policy will take effect after a 30-day notice, communicated through updates to the Terms & Conditions.

If applicable, you agree to pay all fees and charges associated with your account based on the prevailing billing terms. Failure to make timely payments or unsuccessful payment processing may result in account suspension or termination of access to the platform. One TAP Service is authorized to bill you for applicable fees, taxes, or charges through the payment method provided during registration or transactions. Please note that no refunds will be issued for account cancellations. Any outstanding balances may be charged to your payment method or billed separately. One TAP Service retains the right to pursue legal action to recover unpaid amounts if necessary.

2.    Taxes
One TAP Service acts solely as an intermediary for fee and rent collection between service users and providers. Tax obligations vary significantly by location, and you are solely responsible for understanding and meeting your own tax reporting requirements. One TAP Service does not offer tax advice and is not liable for users' tax obligations. However, One TAP Service reserves the right to deduct taxes or VAT from applicable transactions as required by law.

3.    Refund Policy
Fees paid by clients to service providers or One TAP Service are final and non-refundable. However, refunds may be considered in the following situations, subject to an investigation by One TAP Service's support team:

○     A fully paid job was canceled due to unforeseen circumstances.

○     A dispute arises during the warranty period for a completed and paid-for job.

○     A client paid in advance, but the job was completed for a lower amount.

 

 

Refunds, if approved, will be issued as promo codes for use on One TAP Service.

Order Cancellation
One TAP Service reserves the right to cancel orders without liability if the requested product or service is unavailable or out of stock. Such unavailability may arise from inventory issues, website errors, vendor updates, or other unforeseen circumstances. Customers will be notified promptly in such cases.

K. Negotiation of Service Terms and Disputes Between Users

1.    No Involvement in Service Contracts
One TAP Service does not participate in or form any part of agreements or contracts between service users and providers. Its role is limited to providing a platform that connects users and providers.

2.    Independent Entities
One TAP Service does not establish agency, partnership, joint venture, or employment relationships between users. Service providers operate as independent contractors, and neither party has the authority to bind or represent One TAP Service.

3.    User Disputes
Interactions between users, including payments, service execution, and other agreements, are solely between the parties involved. One TAP Service makes no warranties regarding service provider suitability or the accuracy of user-provided information. Users should exercise due diligence and take precautions when engaging in transactions.

One TAP Service will not be held responsible for any disputes or damages arising from such interactions. If disputes arise, One TAP Service may facilitate resolution but is not obligated to intervene. Any claims or disputes related to the platform are released from liability concerning One TAP Service and its affiliates.

 

 

 

 

 

 

L. Dispute Resolution
If you have a dispute with One TAP Service, our aim is to resolve it efficiently and amicably. We encourage you to contact us directly via email at info@OneTAPService or through our call center at 16516. Disputes may be resolved through alternative dispute resolution methods, such as mediation or arbitration.

1.    Governing Law
The Terms of Use and all associated agreements are governed by the laws of Bangladesh. Any unresolved disputes will be exclusively handled in the courts of Dhaka, Bangladesh.

M. Advertisements
The platform may feature advertisements to support its services. One TAP Service is not liable for any loss or damage resulting from interactions with advertisers or reliance on their offerings. Advertisements do not imply endorsement by One TAP Service.

N. Third-Party Links and Resources
The website may include links, forms, or phone numbers for third-party resources. While you may interact or transact with these third-party entities, One TAP Service does not control or endorse their offerings. Users are advised to review the respective third-party terms and privacy policies as One TAP Service is not liable for any loss or damage caused by third-party interactions.

Referral Program Policy

●     Referrers will benefit only after the referred user completes their first order.

●     Both parties receive a discount of 200 BDT for successful referrals.

●     The discount is split into two reference codes worth 100 BDT each.

●     Reference code validity: 1 month for the referrer, 3 months for the referred user.

●     A referral is valid only if the referred user’s first order totals 500 BDT or more. If the first order is less than 500 BDT, the referrer will not receive any benefits.

●     Referrers and referred users cannot order the same service at the same location within the same time period.

 

 

 

O. Fraudulent Protection Policy
To ensure a secure shopping experience, One TAP Service actively monitors transactions for potential fraudulent activities. If suspicious activity is identified, we reserve the right to cancel past, current, or future orders without liability. Additionally, One TAP Service may refuse or cancel orders under circumstances such as pricing inaccuracies or service unavailability. We may also request further verification before accepting an order and will notify you if your order is canceled or if additional information is required. Please note that promotional vouchers used in canceled orders may not be refunded.

If a service user engages in any of the following prohibited activities, deemed as fraudulent by One TAP Service, we reserve the right to take appropriate actions, including but not limited to:
(a) Canceling orders or postings
(b) Limiting or suspending account privileges
(c) Taking actions in accordance with the country’s laws and regulations
(d) Enforcing measures as per company policies

Examples of Prohibited Activities:

●     Providing false information during account creation or order placement, including incorrect name, mobile number, address, or profile picture.

●     Submitting falsified documents.

●     Misusing another customer’s phone number or email address.

●     Using invalid or fake contact details.

●     Exploiting promotional vouchers not linked to the registered account.

●     Altering or distributing any aspect of the One TAP Service platform (including websites and apps).

●     Using automated tools (e.g., robots, spiders, scrapers) to access the website without prior authorization.

●     Overloading servers with excessive requests beyond reasonable use.

●     Posting messages or information that violate local laws or regulations.

●     Refusing to pay for confirmed orders.

●     Failure to communicate or be available during scheduled service delivery.

●     Using someone else’s identity to access services.

●     Demanding refunds or solutions deemed unreasonable or unjustified by One TAP Service.

●     Creating multiple accounts or placing orders under different identities.

●     Exploiting system bugs for personal gain.

●     Repeatedly ordering the same service within short intervals.

●     Misusing promo codes multiple times within a day.

●     Referring other users within the same location suspiciously.

●     Placing multiple orders from different accounts at a single location on the same day.

●     Failing to provide required documents upon request.

●     Engaging in theft or fraudulent behavior during service delivery.

●     Submitting false or inaccurate billing information.

Additional Note on Billing Information Accuracy
By agreeing to these terms, you acknowledge your responsibility to provide accurate and updated billing and account information, including your name, address, email, and payment details. We are not liable for any issues resulting from inaccurate or outdated information. If we suspect fraudulent or incomplete billing details, we may suspend or terminate your account.

Promo Code Policy

●     Promo codes are valid only within the specified promotional period.

●     Services availed under a promo code must be completed within the offered timeline.

●     Promo codes cannot be used after their expiration.

●     Services booked under a promo code must be availed within seven days.

●     Promo codes become invalid if the service category changes.

●     Promo codes remain valid if line items within the same service category are updated.

Service Scheduling Policy

●     Services must be availed at the scheduled time.

●     To reschedule, users must notify the service provider at least two hours in advance.

●     Rescheduling without prior communication or cancellation within two hours of the scheduled time will incur a cancellation or minimum service fee to compensate for lost time and conveyance costs.

Cancellation and Rescheduling Policy

●     Canceling a service within two hours of the scheduled time will result in a cancellation fee.

●     Rescheduling within two hours of the scheduled time will incur a minimum service fee in addition to the original service charge.

 

P. Disclaimer of Warranties
Your use of the website and its services is at your own risk. To the fullest extent permitted by law, One TAP Service and its affiliates disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. All content, services, and information are provided "as is" and "as available." We do not guarantee accuracy, reliability, or completeness and are not responsible for errors, unauthorized access, data breaches, bugs, or any losses arising from third-party actions or system failures.

One TAP Service does not endorse or assume responsibility for any third-party services advertised on the website. Use discretion when engaging with external links or content.

Q. Limitations of Liability

1.    One TAP Service and its affiliates are not liable for any direct, indirect, incidental, special, or consequential damages, including lost revenue, profits, or data, resulting from:

○     Use of the website or services.

○     Errors, unauthorized access, or technical issues.

○     Disputes or failed negotiations between users or third-party providers.

○     Defamatory or illegal conduct by third parties.

○     Interactions with third-party websites linked to the platform.

2.    Our aggregate liability shall not exceed the total fees paid to One TAP Service. By using our services, you agree that the risk of harm or damages from third-party conduct rests entirely with you.

Force Majeure
Neither One TAP Service nor its users shall be held liable for delays or failures caused by events beyond reasonable control, such as natural disasters, war, strikes, or regulatory actions.

 

 

 

 

 

 

R. Indemnification and Release

You agree to defend, indemnify, and hold harmless One TAP Service and its officers, managers, members, directors, employees, successors, assigns, subsidiaries, affiliates, service providers, suppliers, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including attorneys’ fees) arising from:

●     Your use of, access to, or participation in the website or mobile application.

●     Your violation of any provision of these Terms of Use, including the Privacy Policy.

●     Your infringement of any third-party rights, such as copyright, intellectual property, or privacy rights.

●     Any claims arising from your submitted content causing harm or damage to a third party.

This indemnification obligation will survive beyond the termination of these Terms of Use and your use of the website or mobile application.

If you have a dispute with another user, you release One TAP Service (including its officers, managers, members, directors, employees, successors, assigns, affiliates, service providers, suppliers, and agents) from any claims, demands, or damages (actual and consequential) of any kind arising from or connected to such disputes.

The rights and licenses granted under these Terms of Use cannot be transferred or assigned by you but may be assigned by One TAP Service without restrictions.

S. No Third-party Beneficiaries

Unless explicitly stated otherwise in these Terms of Use, no third parties shall have any rights or benefits under these terms.

T. Notice

One TAP Service may provide notices to you via email, postal mail, or postings on the website or mobile application, including updates to these Terms of Use.

U. General Information

1. Entire Agreement
   These Terms of Use, along with the Privacy Policy and other legal notices published by One TAP Service, constitute the complete agreement between you and One TAP Service. If any provision is found invalid or unenforceable, the remaining provisions will remain in effect. Failure to enforce any provision shall not be considered a waiver.
2. Statute of Limitations
   Any claim arising out of or related to the website or mobile application must be filed within one (1) year from the date the cause of action arises; otherwise, it will be permanently barred.
3. Section Headings
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ওয়ান ট্যাপ সার্ভিস ব্যবহারের শর্তাবলী বাংলায় দেখুন

সর্বশেষ আপডেট: জানুয়ারী ২০২৫

কার্যকর তারিখ: জানুয়ারী ২০, ২০২৫

ওয়ান ট্যাপ সার্ভিসে স্বাগতম, যা ঢাকায় অবস্থিত ওয়ান ট্যাপ সার্ভিসেস লিমিটেড কর্তৃক পরিচালিত এবং পরিচালিত হয়। এই ব্যবহারের শর্তাবলী, যেকোনো পরিষেবা-নির্দিষ্ট শর্তাবলী এবং গোপনীয়তা নীতি সহ, আপনার এবং ওয়ান ট্যাপ সার্ভিসের মধ্যে একটি আইনত বাধ্যতামূলক চুক্তি গঠন করে। আমাদের পরিষেবা, মোবাইল অ্যাপ্লিকেশন, ওয়েবসাইট বা অন্যান্য প্ল্যাটফর্ম ব্যবহার করে, আপনি স্বয়ংক্রিয়ভাবে এই শর্তাবলী গ্রহণ করেন।

ক. শর্তাবলী গ্রহণ

দয়া করে এই শর্তাবলী মনোযোগ সহকারে পড়ুন।

ওয়ান ট্যাপ সার্ভিসের ওয়েবসাইট, মোবাইল অ্যাপ্লিকেশন বা অন্যান্য প্ল্যাটফর্ম ব্যবহার করে, আপনি এই ব্যবহারের শর্তাবলীতে সম্মত হন, যা আপনার অধিকার, দায়িত্ব এবং সীমাবদ্ধতাগুলি বর্ণনা করে যখন আপনি অ্যাক্সেস এবং অংশগ্রহণ করেন:

ওয়ান ট্যাপ সার্ভিস ওয়েবসাইট এবং মোবাইল অ্যাপ্লিকেশন, যার মধ্যে রয়েছে শ্রেণীবদ্ধ, ফোরাম, ইমেল ফাংশন, ইন্টারনেট লিঙ্ক এবং অন্যান্য সমস্ত সামগ্রী এবং পরিষেবা, যার মধ্যে রয়েছে আমাদের প্ল্যাটফর্মের মাধ্যমে প্রদত্ত পেমেন্ট পরিষেবা (সম্মিলিতভাবে "পণ্য" হিসাবে উল্লেখ করা হয়)।

পণ্যের মাধ্যমে পরিষেবা প্রদানকারী ব্যবহারকারী ("পরিষেবা প্রদানকারী") এবং পরিষেবা গ্রহণকারী ("পরিষেবা ব্যবহারকারী") ব্যবহারকারীদের মধ্যে অনলাইন লেনদেন (সম্মিলিতভাবে "পরিষেবা" হিসাবে উল্লেখ করা হয়েছে)।

পণ্য ব্যবহার চালিয়ে যাওয়ার মাধ্যমে অথবা "আমি ব্যবহারের শর্তাবলী পড়েছি এবং সম্মত" এ ক্লিক করে, আপনি নিম্নলিখিতগুলি প্রত্যয়িত করছেন:

আপনি একজন পরিষেবা প্রদানকারী বা একজন সম্ভাব্য পরিষেবা ব্যবহারকারী।

আপনার এই ব্যবহারের শর্তাবলীতে প্রবেশ করার ক্ষমতা আছে।

আপনি প্রযোজ্য ক্ষেত্রে পণ্যের মাধ্যমে অনুরোধ করা পরিষেবার জন্য অর্থ স্থানান্তর অনুমোদন করেন।

আপনি এই ব্যবহারের শর্তাবলী এবং রেফারেন্স দ্বারা অন্তর্ভুক্ত সম্পর্কিত নথিগুলি মেনে চলতে সম্মত হন।

আপনি যদি এই শর্তাবলীর সাথে একমত না হন, তাহলে আপনাকে অবিলম্বে পণ্য ব্যবহার বন্ধ করতে হবে। এই শর্তাবলী গ্রহণ করে, আপনি One TAP পরিষেবার সাথে একটি আইনত বাধ্যতামূলক চুক্তি তৈরি করেন।

বয়সের প্রয়োজনীয়তা: পণ্যটি ব্যবহার করে, আপনি নিশ্চিত করেন যে আপনার বয়স কমপক্ষে 18 বছর এবং প্রয়োগযোগ্য চুক্তিতে প্রবেশ করার জন্য আইনত যোগ্য।

1. ব্যবহারের শর্তাবলী এবং গোপনীয়তা নীতিতে পরিবর্তন

One TAP পরিষেবা আইনি বা নিয়ন্ত্রক প্রয়োজনীয়তা মেনে চলার জন্য বা অন্যান্য বৈধ ব্যবসায়িক উদ্দেশ্যে এই ব্যবহারের শর্তাবলী বা গোপনীয়তা নীতি সংশোধন করতে পারে। পরিবর্তনগুলি www.onetapservice/terms-and-condition-এ পোস্ট করা হবে এবং পর্যায়ক্রমে সেগুলি পর্যালোচনা করা আপনার দায়িত্ব। সংশোধনের পরে পণ্যটির ক্রমাগত ব্যবহার সংশোধিত শর্তাবলীর প্রতি আপনার সম্মতি নির্দেশ করে। যদি আপনি কোনও আপডেটের সাথে একমত না হন, তাহলে আপনার অবিলম্বে পণ্যটি ব্যবহার বন্ধ করা উচিত।

2. গোপনীয়তা নীতি

One TAP পরিষেবা আপনার গোপনীয়তা রক্ষা করতে প্রতিশ্রুতিবদ্ধ। আমাদের গোপনীয়তা নীতি ব্যাখ্যা করে যে কীভাবে ব্যবহারকারীর তথ্য সংগ্রহ, ব্যবহার এবং সুরক্ষিত করা হয়। গোপনীয়তা নীতি এই ব্যবহারের শর্তাবলীর একটি অবিচ্ছেদ্য অংশ। পণ্যটি ব্যবহার করে, আপনি গোপনীয়তা নীতিতে বর্ণিত অনুশীলনগুলিতে সম্মত হন।

B. সদস্যপদ এবং অ্যাক্সেসযোগ্যতা

1. অ্যাক্সেসের লাইসেন্স

One TAP পরিষেবা আপনাকে এই ব্যবহারের শর্তাবলী অনুসারে তার ওয়েবসাইট, অ্যাপ বা পণ্যগুলি ব্যবহার করার জন্য একটি অ-এক্সক্লুসিভ, প্রত্যাহারযোগ্য লাইসেন্স প্রদান করে, তবে শর্ত থাকে যে:

● (i) আপনি One TAP পরিষেবার পূর্ব লিখিত সম্মতি ছাড়া ওয়েবসাইট, অ্যাপ বা পণ্যগুলির অনুলিপি, বিতরণ বা ডেরিভেটিভ কাজ তৈরি করবেন না।

(ii) আপনি ওয়েবসাইট, অ্যাপ বা পণ্যের কোনও অংশ পরিবর্তন বা সংশোধন করবেন না।

● (iii) আপনি ওয়েবসাইট, অ্যাপস, বা পণ্যগুলি কোনও অবৈধ বা অননুমোদিত উদ্দেশ্যে ব্যবহার করবেন না, যার মধ্যে ম্যালওয়্যার, ভাইরাস বা ধ্বংসাত্মক কোড প্রেরণ অন্তর্ভুক্ত।

● (iv) আপনি সমস্ত প্রযোজ্য আইন মেনে চলবেন, সম্মানজনক ব্যবহারকারীর আচরণ বজায় রাখবেন এবং এই চুক্তিতে বর্ণিত শর্তাবলী এবং প্রাসঙ্গিক মডিউলের সাথে সংযুক্ত কোনও পরিষেবা-নির্দিষ্ট শর্তাবলী মেনে চলবেন।

2. সদস্যপদ যোগ্যতার মানদণ্ড

পণ্যটির ব্যবহার কেবলমাত্র সেই ব্যক্তিদের জন্য সীমাবদ্ধ যারা:

● কমপক্ষে 18 বছর বয়সী।

● প্রযোজ্য আইনের অধীনে আইনত বাধ্যতামূলক চুক্তি তৈরি করতে পারেন।

পণ্যটি ব্যবহার করে, আপনি প্রতিনিধিত্ব করেন এবং সম্মত হন যে:

● (ক) আপনার দ্বারা প্রদত্ত সমস্ত নিবন্ধন তথ্য সত্য এবং নির্ভুল, এবং আপনি যে কোনও বিভ্রান্তিকর বা মিথ্যা তথ্যের জন্য দায় স্বীকার করেন।

(খ) আপনি এই তথ্যের সঠিকতা আপডেট এবং বজায় রাখবেন।

(গ) পণ্যটির আপনার ব্যবহার কোনও আইন, প্রবিধান বা এই ব্যবহারের শর্তাবলী লঙ্ঘন করে না।

অ্যাকাউন্ট বন্ধকরণ: যদি ওয়ান ট্যাপ সার্ভিস নির্ধারণ করে যে আপনি অপ্রাপ্তবয়স্ক, মিথ্যা বা বিভ্রান্তিকর তথ্য প্রদান করেছেন, অথবা কোনও শর্তাবলী বা প্রযোজ্য আইন লঙ্ঘন করছেন, তাহলে আপনার অ্যাকাউন্টটি কোনও সতর্কতা ছাড়াই বন্ধ করা হতে পারে। ওয়ান ট্যাপ সার্ভিস লঙ্ঘনের জন্য আইনি প্রতিকার গ্রহণ করার এবং এই ধরনের কর্মকাণ্ডের ফলে সৃষ্ট ক্ষতির জন্য ক্ষতিপূরণ চাওয়ার অধিকার সংরক্ষণ করে।

অ্যাকাউন্ট তৈরি এবং দায়িত্ব

পণ্যটি ব্রাউজ করার জন্য নিবন্ধনের প্রয়োজন না হলেও, কিছু বৈশিষ্ট্য বা পরিষেবার জন্য আপনাকে একটি পাসওয়ার্ড-সুরক্ষিত অ্যাকাউন্ট ("অ্যাকাউন্ট") তৈরি করতে হবে।

অ্যাকাউন্ট তৈরি করতে:

● নিবন্ধন পৃষ্ঠার মাধ্যমে আপনার নাম, ইমেল ঠিকানা এবং পাসওয়ার্ড প্রদান করুন।

ঐচ্ছিকভাবে, আপনি ব্যক্তিগতকৃত অভিজ্ঞতার জন্য অতিরিক্ত তথ্য সরবরাহ করতে পারেন।

আপনি আপনার ফেসবুক শংসাপত্র ("তৃতীয় পক্ষের সাইট পাসওয়ার্ড") ব্যবহার করেও নিবন্ধন করতে পারেন।

অ্যাকাউন্টও তৈরি করা যেতে পারে